Case Study:
Louisiana Fish Fry
Louisiana Fish Fry
Following acquisition, Louisiana Fish Fry needed to consolidate and organize two different accounting systems into one source of truth without interrupting the processes that required the use of these systems.
Newly-acquired company Louisiana Fish Fry utilizes Catalyst® to automate reporting & consolidate disparate systems into one source of truth.
ORGANIZATION:
Louisiana Fish Fry
LOCATION:
Baton Rouge, Louisiana
INDUSTRY:
Food manufacturing and supply
Organization Information
- Branded food manufacturer with a broad national distribution.
- After being family-owned and operated for 60 years, Lousiana Fish Fry was acquired by Peak Rock Capital in 2018.
- Saw explosive growth via new customers, products, distribution and innovation in the years following acquisition.
- Though effective for a family-run company, Louisiana Fish Fry’s accounting systems could not adequately accommodate its post-acquisition growth.
Implementation Made Easy
Galeziewski chose Catalyst after a board member convinced him the implementation process would minimize work interruptions. EBM implementation expert Simon Hoey-Burns connected with Galeziewski’s team to gain an understanding of their unique needs and priorities. Then, he built their implementation schedule:
“We use a hybrid approach to implement Catalyst,” Simon explained, “while our technology team plugged into Louisiana Fish Fry’s system and builds out the required infrastructure and logic, our business team walked the Louisiana financial team through using the tool.”
“Our IT guys were especially pleased,” Galeziewski added, “The EBM Technology guys got the hooks into everything for us. Our guys said there would be no conflicts with our existing systems. They were all for implementing Catalyst.”
The EBM team’s hybrid approach allowed the Louisiana Fish Fry team to begin learning how to use the tool without disrupting either the EBM Technology team’s set up or Louisiana Fish Fry’s financial operations:
“By the time we showed the Louisiana team how to build out their own calculations, our EBM Technology team had made sure all data integrations would point to the right place,” Simon said. “The client got comfortable with the tool just in time to use it with their own data.”
As a result, Louisiana Fish Fry’s implementation proceeded at a pace perfect for Gary’s team, even though they had to engineer customized solutions for Louisiana Fish Fry’s financial system:
“Before acquisition, Louisiana Fish Fry was running two different accounting systems on a completely different
modified cash basis,” Galeziewski explained. “We had to roll up all that historical data. But EBM still helped us implement right on schedule. Every time we threw them a curve ball, they hit it. Everything from management adjustments that didn’t reside in our ERP to historical pre-acquisition financial data – they knew exactly how to get it to us.”
The Secret to Hitting the Curve
From Simon’s perspective, the secret as to why his team hit these “curve balls” is simple: they listened.
“I hate when implementation teams try to do ‘grand reveals,’” Simon explained. “You hear nothing from your implementers and never have the chance to show them what they’re getting wrong. Then when you see the ‘grand reveal,’ it might not be right for you at all”.
By contrast, the EBM team prioritized open, collaborative communication: “We wanted the Louisiana team to see the product the entire way through,” Simon said, “that way, when we got to the end, we’d know there aren’t any surprises.”
To achieve this communication, Simon’s team actively worked with the Louisiana team as closely as possible.
“We were in constant communication,” Simon explained, “We set up a weekly status meeting where Gary and his team could ask questions, see the direction we were going and let us know exactly what they needed.”
Constant collaboration between the teams also helped Simon account for potential roadblocks before his team were forced to confront them, ensuring implementation could continue without disrupting business functions.
“At one point, we had to pause implementation so the Louisiana Fish Fry team could complete year-end budgeting,” Simon explained, “But because we had such a responsive relationship, it wasn’t a problem. Our Technology team kept setting everything up while we waited.”
Louisiana’s team was empowered to learn at their own pace. Their feeling of ownership over the process led to higher confidence and a much better buy-in – which also led to much better retention and much more effective implementation.
“Never once did we feel like we were being pushed too much or too hard, but we also never felt like things were stalling,” Galeziewski said. “My whole team appreciated the pace that they took us through.”
Just Scratching the Surface
For everything Catalyst has offered so far, Galeziewski is more excited about what’s coming next.
>“We’ve only implemented Catalyst in 1 of our 3 databases so far,” Galeziewski explains, “I think we’ve only really scratched the surface of Catalyst, but the early returns are fantastic.”</p
Catalyst has provided Galeziewski with capabilities he’s never had before. His team discovered these capabilities largely thanks to their collaborative working relationship with EBM. Simon shared one example:
“I mentioned pulling expenses out of a P&L to Gary,” Simon explained, “He didn’t realize you could do that. I showed him an example and he loved it, so we built the structure to allow their team could do it themselves.”</p
For Galeziewski, the most valuable aspect of the Catalyst implementation is how quickly his team was able to understand and utilize its value across operations:
The worst thing that can happen when you buy a software is it gets underutilized,” Galeziewski explained. “That’s not going to happen with Catalyst. We’re going to use this thing to grow into other areas of our operations.”</p
The implementation wasn’t just a huge success for Louisiana Fish Fry, Simon considers it a huge win for EBM too:
“We developed a relationship with Louisiana Fish Fry where we could talk to each other like people,” he explained. “That’s exactly what we want all Catalyst relationships to be. We’re not consultants, we’re partners.”</p
The best part about the partnership Catalyst and Galeziewski built? According to Galeziewski, it won’t end with Louisiana Fish Fry. “My next job will be a PE gig as well, and I will implement Catalyst on day one,” Galeziewski said. “I’ll never take another gig without it.”
